Terms of Service

Overview

This website is operated by locallymadeinlondon. Throughout the site, the terms “we”, “us” and “our” refer to locallymadeinlondon. Locallymadeinlondon offers this website—including all information, tools, and services available from it—to you, the user, subject to your acceptance of all terms, conditions, policies and notices set forth herein.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions and policies referenced herein or accessible via hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not accept all the terms and conditions of this agreement, you must not access the website or use any of its services. If these Terms of Service constitute an offer, acceptance is expressly limited to these Terms only.

Any new features or tools added to the store shall also be subject to these Terms of Service. You may review the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify or replace any portion of these Terms of Service by posting revised versions on our website. It is your responsibility to check this page periodically for updates. Your continued use of or access to the website after such changes are posted constitutes your acceptance of the updated Terms.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform enabling us to sell our products and services to you.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have obtained consent to allow any minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, nor violate any applicable laws in your jurisdiction (including but not limited to copyright laws) while using the Service.

You must not transmit any worms, viruses or other malicious code of a destructive nature.

A breach or violation of any provision of these Terms will result in immediate termination of your access to the Service.

General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You acknowledge that your content (excluding credit card information) may be transmitted unencrypted and involve (a) transmissions over various networks; and (b) adaptations to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, its use, access to it, or any contact point on the website through which the Service is provided, without our express prior written permission.

The headings used in this agreement are for convenience only and shall not limit or otherwise affect the interpretation of these Terms.

Accuracy, Completeness and Timeliness of Information

We do not guarantee that information made available on this site is accurate, complete or current. The material on this site is provided for general informational purposes only and should not be relied upon as the sole basis for decision-making. You are encouraged to consult primary, more accurate, more complete or more timely sources before acting upon any information found here. Any reliance on such material is at your own risk.

This site may contain historical information. Such information is necessarily not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that monitoring changes to the site is your responsibility.

Modifications to the Service and Pricing

Prices for our products are subject to change without notice.

We reserve the right, at any time and without notice, to modify or discontinue the Service (or any part or content thereof).

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. These offerings may be subject to quantity limitations and are eligible for return or exchange solely in accordance with our Return Policy.

We make reasonable efforts to display product colors and images as accurately as possible. However, we cannot guarantee that your computer monitor’s display of any color will be precise.

We reserve the right—not the obligation—to limit sales of our products or services to any person, geographic region or jurisdiction, exercised on a case-by-case basis. We further reserve the right to limit quantities of any product or service offered. All product descriptions and pricing are subject to change at any time and without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for products or services made on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, household or order. These restrictions may include orders placed under the same customer account, credit card, or billing and/or shipping address. Should we modify or cancel an order, we may attempt to notify you via the email address and/or billing address/phone number provided at the time of ordering. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all transactions at our store. You further agree to promptly update your account and related information—including your email address, credit card numbers and expiration dates—to ensure successful transaction processing and timely communication.

Taxes

All listed prices on the website exclude applicable taxes. After you submit an order, taxes ranging from 0% to 30% may be applied, depending on your country and region. Tax applicability and rates are determined by local tax authorities and applied automatically at checkout.

Below are indicative tax rates for certain countries and regions. These rates are subject to change based on local legislation and may vary depending on product category, delivery location, or other regulatory factors. The final tax amount will be calculated and displayed during checkout.

Optional Tools

We may provide access to third-party tools over which we exercise no oversight, control or input.

You acknowledge and agree that such tools are provided “as is” and “as available”, without warranties, representations or conditions of any kind, and without endorsement. We assume no liability arising from or related to your use of optional third-party tools.

Your use of such tools is entirely at your own risk and discretion. You are responsible for reviewing and accepting the applicable terms and conditions set forth by the relevant third-party provider(s).

We may, in the future, introduce new services and/or features through the website—including the release of new tools and resources. Such additions shall also be governed by these Terms of Service.

Third-Party Links

Certain content, products and services available via our Service may originate from third parties.

Third-party links on this site may direct you to websites not affiliated with us. We do not examine, evaluate or guarantee the accuracy, completeness or reliability of such third-party content. We expressly disclaim all liability for third-party materials, websites or other resources, and for any harm or damages arising from your purchase or use of goods, services, resources or content obtained through third-party sites. Before engaging in any transaction, please review the relevant third-party’s policies and practices. Complaints, claims or questions regarding third-party products must be directed to the respective third party.

User Comments, Feedback and Other Submissions

If you submit specific materials to us at our request (e.g., contest entries), or submit creative ideas, suggestions, proposals, plans or other materials—whether online, by email, postal mail or otherwise (collectively, “comments”)—you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use such comments in any medium. We assume no obligation (1) to maintain confidentiality of any comments; (2) to compensate you for any comments; or (3) to respond to any comments.

We may—but are not obligated to—monitor, edit or remove content we deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.

You warrant that your comments do not infringe any third-party rights—including copyright, trademark, privacy or other personal or proprietary rights—and contain no unlawful, abusive, libelous or obscene material, nor any virus or malware affecting the operation of the Service or related websites. You may not use false email addresses, impersonate others or mislead us or third parties about the origin of your comments. You are solely responsible for the accuracy and legality of your submissions. We assume no liability for any comments posted by you or any third party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies and Omissions

Occasionally, our site or Service may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct such errors, inaccuracies or omissions, and to revise or update information—or cancel orders—at any time without prior notice, including after order submission.

We undertake no obligation to update, amend or clarify information in the Service or on related websites, except as required by law. Absence of a specified update date does not imply that information has been modified or refreshed.

Prohibited Uses

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any applicable international, federal, provincial, state or local laws or regulations; (d) to infringe our or others’ intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code affecting the functionality of the Service, related websites or the Internet; (h) to collect or track others’ personal information; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent security features of the Service, related websites or the Internet. Violation of any of the above may result in immediate termination of your access to the Service.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free.

We do not warrant that results obtained from the Service will be accurate or reliable.

You acknowledge that we may suspend or terminate the Service indefinitely or at any time, without notice.

Your use of the Service—and your inability to use it—is at your sole risk. The Service and all products and services delivered through it are provided “as is” and “as available”, without representation, warranty or condition of any kind—express or implied—including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement.

In no event shall locallymadeinlondon, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special or consequential damages—including lost profits, lost revenue, lost savings, loss of data, replacement costs or similar losses—arising from your use of the Service or any products procured through it, or any related claim—even if advised of their possibility. Where applicable law prohibits the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the fullest extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless locallymadeinlondon and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand—including reasonable attorneys’ fees—made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, or your infringement of any third-party rights.

Severability

If any provision of these Terms of Service is held to be unlawful, void or unenforceable, such provision shall nonetheless remain enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity or enforceability of the remaining provisions.

Termination

Obligations and liabilities incurred prior to termination shall survive the termination of this agreement.

These Terms of Service remain effective unless terminated by either party. You may terminate them at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

If, in our sole judgment, you fail—or we suspect you have failed—to comply with any term or provision, we may terminate this agreement immediately without notice. You shall remain liable for all amounts due up to and including the termination date, and/or we may deny you access to the Service (or any part thereof).

Entire Agreement

Failure by us to enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on this site or in connection with the Service, constitute the entire agreement between you and us, superseding all prior or contemporaneous agreements, communications and proposals—oral or written—including any prior versions of these Terms.

Ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws of the United Kingdom.

Changes to Terms of Service

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting revised versions on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website or Service following the posting of changes constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to [email protected]